banner_new
 

§ Home
§ FAQs
§ Prices
§ Contact Us
§ Publications

 

 

Frequently Asked Questions
  1. Where is PAN?
  2. Who can use PAN?
  3. How to open an account with PAN?
  4. What is my password?
  5. What kind of payment are we accepting?
  6. What should I do if my account number changes?
  7. How to place an order?
  8. How to check for the status of my order?
  9. Log-in problems?

__________________________________________________

  1. Where is PAN? (top)
    Stanford PAN Facility
    279 Campus Drive West
    Beckman Center, Room B065 or B017
    Stanford, CA 94305

    (Map/Direction)

  2. Who can use PAN? (top)
    Everyone is welcome to use PAN services.

  3. How to open an account with PAN? (top)
    For each service, there should be a link for new customer. Please click on that link and fill out the required information. Your information will be saved and used for all services within PAN.

  4. What is my password? (top)
    For new customers: The password is something you have to create and remember so that you can use it later to login to place an order or to check the status of your order.
    For returning customers: You can click on "Click here to retrieve it" and verify your info before we can email you the password.

  5. What kind of payment are we accepting? (top)
    We accept PO numbers (please fax POs along with your orderID numbers to 650-725-4951) or PTA (Project Task Award) numbers, which you can obtain from your PI. Credit card transactions are not available at the moment.

  6. What should I do if my account number changes? (top)
    After you logged in to place an order or check status of an order for a certain service, you will find a tab for "Edit Profile". Click on this tab to change your account information online. Please do not email us your account number.

  7. How to place an order? (top)
    Please visit our website http://pan.stanford.edu; Choose the service you'd like to use then click on "Place Order " to place your order.

  8. How to check for the status of my order? (top)
    Please visit our website http://pan.stanford.edu; Choose the service that you placed your order(s) with then click on "View Orders " to check for the status of your order(s).

  9. Log-in problems?
    • Able to log in but Unable to continue with the ordering process? or receiving this error message "Sorry. Unable to locate any previous order..."?
      - You may want to erase all the cookies from your browser since they might be damaged and will lead you to the wrong page. Then log in again.

    • Can't remember password?
      - Retrieve your password here: http://pan.stanford.edu/email_pwd.html

    • Still can't log in?
      - Please email the System Administrator the error messages or any website related issues. Thanks.


Beckman Center Home | Stanford Medical Center | Stanford University | Feedback
© 2006 Stanford PAN Facility. All rights reserved